Online CEU Courses for Plumbers, Electricians & HVAC Techs

Tech Support

Frequently Asked Questions

AnytimeCE reports your course completions to the AHJ within two business days.

Alaska AHJ requires that you submit your course completion.

If it has been more than two business days (Saturday and Sunday are not business days) and you still do not see your courses uploaded, click here to contact us. Include your full name, email, license # and the course you are asking about.

We accept all major debit and credit cards through our secure checkout process.

Please click here to provide the details of what you purchased and what you need to exchange it for and we will exchange your course for you. There is no charge for a one-time exchange per course. 

Please click here to provide the details of the course(s) you purchased and the reason why you need/want a refund. Click here to see a table that explains how refunds are issued based on the number of courses you purchased and the discount you received at the time pf purchase.

All customers, new and returning will need to create a new account when making their first purchase on our new website.

In special circumstances, you may have been given a username and password for a new account that we created for you when we switched to the new website because you had unfinished courses on the old website. If this is the case and you have misplaced the email that contained your account details, please click “Lost your password?” on the log in page to reset your password.

If you’ve forgotten your username or email, please click here to contact us. Be sure to include your full name, license number and state so we can assist you in resetting your password.

If you have tried to use your ID and password but still cannot log in, please click “Lost your password? on the login page to reset your password. 

If you’ve forgotten your username or email, please click here to contact us. Be sure to include your full name, license number and state so we can assist you in resetting your password. 

 

When purchasing courses for many employees, there are a few things you should know to make it as smooth as possible:

  1. Make sure that the words “Log In” appear in the upper right corner. If it says “Log Out,” click on “Log Out” to log out of your account.
  2. Then, click on the state or select your state and trade from the menu at the top of the page. Select your courses and add them to your cart.
  3. When adding your payment information make sure to fill out the “Billing details” on the left side of the checkout page with your employees email, name and license information. 
  4. Enter your payment information on the right side of the checkout page and click “Place Order”.
  5. You’re ready to go!

Your email address more than likely is incorrect. 

Please click here to contact us. Be sure to include your CORRECT email address, your full name, license number and state so we can assist you in correcting your email. 

Select the option to have your course information sent to two states during the checkout process when you are buying your course. For a $45 fee, we will upload your course completion to another state.

The second to last lesson of every course we offer requires that you verify your license information before completion. This is to ensure that your certification of completion is generated with the correct information. 

If, even after this verification step, you’ve received a certificate with the incorrect information, check that the information in your profile is correct and click here to contact us so we can reset your course progress and create a new certificate with the correct license number (for a $45 fee).  Important: Be sure to enter the correct license number and state in the “Additional Notes” section when you are checking out.

During the checkout process when you are buying your courses, select the option to have your course information sent for more than one license to the same state. For a $45 fee, we will upload your course completion for a secondary license.

Just click on the state or select your state and trade from the menu at the top of the page. Select your courses, add them to your cart, add your payment information, and you’re ready to go.

Yes, the quiz questions can still be printed at the beginning of each course.

You have access to any course you purchase for 60 days so we encourage you to complete your courses as soon as you purchase them.

Are you trying to login to your account and it’s not working? You’ll create an account during the purchase process, so pick your courses, add them to your cart. When you check out you’ll enter your email address and create a password.

We want to help you resolve your questions and concerns. Please click here to send us a message. Our staff frequently reviews messages throughout the work week and will respond to your inquiry as quickly as we are able to do so.

Ask Us a Question

Please describe the problem you are encountering if it was not answered above. Tech Support will attempt to answer your question(s) by email.

Please be sure to check both your email and your email “SPAM” folder for our response.

Our staff frequently reviews messages throughout the work week and will respond to your inquiry as quickly as we are able to do so.

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      Welcome to Our New Site!

      Accounts created
      BEFORE February 13, 2023
      WILL NOT WORK!!

      Create a NEW account during the purchase process.